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How pscuci Protects Your Personal Data

At pscuci, your personal data belongs to you — we collect only what we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost…

Data collected with your consentNo third-party sale of your dataAccount data encrypted at restAccessible to Malaysian account holders where local law permitsContact us anytime to update or remove your data

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What Data We Collect and Why

pscuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with pscuci, we collect your name, email address, contact number, and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions. This data is used to verify your identity, process withdrawals, and deliver account notifications. We also

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log device type, IP address and session timestamps to detect unauthorised access. All data processing applies where local law in Malaysia permits, and we do not process data in jurisdictions where doing so would conflict with applicable regulation. You may request a full copy of the
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data we hold about you at any time through our support channel.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Data Team

If you have questions about how your data is stored, want to correct inaccurate details, or need to request deletion of your account records, our support…

DATA HANDLING PRACTICES

How We Keep Your Data Safe

We apply a layered approach to data security — encryption in transit, restricted internal access, and regular audits of how account data is stored and used.

Encryption at Rest

All account data, including payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX, is encrypted using AES-256 when stored. Unencrypted data is never written to permanent storage on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can disable non-essential cookies through your browser settings at any time without affecting account access.

Account Security

Two-factor authentication is available for every account. Login attempts from unrecognised devices trigger an email alert to the address on your account record so you are notified immediately.

Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure, as required under applicable Malaysian financial regulations. You may request early deletion subject to regulatory obligations.

Third-Party Sharing

We share data only with payment processors — such as Touch 'n Go, GrabPay, Boost dan FPX — and identity-verification partners strictly necessary to run your account. We do not sell or rent your data to advertisers.

Data Access Requests

You have the right to request a copy of all data we hold about you. Submit your request through live chat or email and we will deliver a structured data export within seven business days.

Common Questions About Our Privacy Policy

We have compiled the questions our Malaysian account holders ask most often about how their data is collected, used and protected on pscuci. If your question is not answered here, contact our support team directly through live chat or email.

We collect your name, email address, phone number and payment method identifiers, such as your Touch 'n Go or GrabPay account reference. We also log device type and IP address for security purposes when you log in.

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and regulated identity-verification partners. We do not sell your personal data to any advertiser or unrelated third party under any circumstances.

Contact our support team via live chat or our privacy email address. We will verify your identity and deliver a full structured export of your account data within seven business days of receiving your request.

Yes. You may request deletion of your account data at any time. Some records may be retained for the period required under Malaysian financial regulations, but we will confirm exactly what is held and why before closing your file.

Account data is retained for a defined post-closure period as required by applicable Malaysian regulations. After that period, your data is permanently deleted from our servers and no longer accessible to our team.

We use essential session cookies to keep you logged in and optional analytics cookies to improve how account pages work. You can disable analytics cookies in your browser settings without affecting your ability to log in or make deposits.

Contact our privacy team immediately via live chat or email. We will acknowledge your complaint within 24 hours and open a formal review. If you remain unsatisfied, you may escalate to the relevant Malaysian data protection authority where local law permits.

How pscuci Protects Your Personal Data

How to Reach Our Data Team

How We Keep Your Data Safe

Encryption at Rest

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Data Access Requests

Common Questions About Our Privacy Policy

01 What personal data does pscuci collect when I open an account?

02 Does pscuci share my data with third parties?

03 How can I request a copy of the data pscuci holds about me?

04 Can I request deletion of my personal data?

05 How long does pscuci keep my account data after I close my account?

06 What cookies does pscuci use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been breached?

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