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Our Terms & Conditions at pscuci

These terms set out exactly what you agree to when you open an account with us — covering how your account is managed, what payments we accept, and…

Account Eligibility RulesTouch 'n Go, GrabPay, Boost dan FPXWithdrawal ConditionsAccount Suspension PolicyDispute Resolution Process
pscuci Our Terms & Conditions at pscuci
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Start a live chat session directly from your account dashboard.
Email Support Send a detailed query to our support address for written clarification on any section…
Help Centre Our Help Centre at pscuci.pro contains plain-language summaries of each major clause — account…
HOW WE HANDLE YOUR ACCOUNT

Security, Data & Your Rights Under These Terms

We built our account-management practices around what Malaysian account holders in Petaling Jaya and across the country actually need — fast payment confirmation, clear rules, and a straightforward way to request changes.

Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure, in line with applicable law. You may request a copy of your stored data by contacting our support team via live chat or email.

Cookie Policy

Our site uses session and analytics cookies to keep your account login active and to measure page performance. You can manage cookie preferences through your browser settings; disabling them may affect how certain account features behave.

Account Security

Your account is protected by password hashing and two-factor authentication at login. If you suspect unauthorised access, contact us immediately via live chat so we can freeze the account and investigate the activity promptly.

Requesting Changes

To update personal details — name, contact number, or linked payment method such as Touch 'n Go or GrabPay — submit a written request through our Help Centre. Changes are processed after identity verification, typically within two business days.

Who to Contact

For all terms-related matters, direct your query to our dedicated compliance inbox listed in the Help Centre. For urgent account issues — including disputed transactions via Boost or FPX — use live chat for the fastest response.

Term Amendments

When we revise these terms, we post a notice on your account dashboard at least seven days before changes take effect. If you do not agree with an amendment, you must close your account before the effective date to avoid being bound by the new terms.

Frequently Asked Questions on Our Terms

We have collected the questions account holders ask most often about our terms. If your question is not covered here, our live chat team can clarify any clause directly from the terms document on pscuci.pro.

These terms apply to every person who opens or uses an account on pscuci.pro. Access is subject to local law and is available only where local law permits. It is your responsibility to confirm that using our platform is permitted in your location.

We aim to give at least seven days' notice before any material change takes effect. Notice is posted on your account dashboard. Continued use of your account after the effective date means you accept the updated terms in full.

Each payment method has its own transaction limits and processing windows detailed in Section 4. Deposits via Touch 'n Go and GrabPay typically clear within minutes; FPX bank transfers may take slightly longer depending on your bank's processing schedule.

You may raise a formal dispute by emailing our compliance team with your account ID and the transaction or decision in question. We will investigate and provide a written response within five business days, citing the relevant clause from these terms.

Submit a data-deletion request through the Help Centre on pscuci.pro. We will process the request within 30 days, retaining only the data we are legally required to keep. You will receive a written confirmation once deletion is complete.

Each account is strictly personal and non-transferable. Sharing login credentials or operating an account on behalf of another person violates our terms and may result in immediate suspension and forfeiture of any pending withdrawals under the rules set out in Section 7.

The current version is always published at pscuci.pro/terms-conditions/. The date at the top of that page reflects the last revision. We do not send the full document by email unless you make a specific written request to our support team.